IBM SY33-0193-00 Manuale Utente

IBM PC ServersIBM SerialRAID Adapter for PC Servers Hardware MaintenanceManual Supplement October 1998 Use this supplement with theHardware Maintena

 Flashing continuously: One of the ports is not operational. This condition occursif the cable to the port is not connected correctly, or if the devi

Service Request Numbers (SRNs)Service request numbers (SRNs) are generated by the error logging facility and by thediagnostics. SRNs help you to ident

1. Find the SRN in the table.If you cannot find the SRN, refer to thedocumentation for the subsystem or device. If you still cannot find the SRN, youh

SRN FRU List Problem40032 32 MB DRAM module 0 (100%)(“Exchanging DRAMs on the IBMSerialRAID Adapter” on page 22).Description: A 32 MB DRAM in adapter

SRN FRU List Problem42500 Fast-Write Cache Card (98%)(“Exchanging the Fast-Write CacheCard” on page 23)SSA Adapter Card (2%) (Installationand User Gui

SRN FRU List Problem42520 Fast-Write Cache Card (100%) Description: A Fast-Write Cache Card has failed. Data has beenwritten to the cache card and can

SRN FRU List Problem42522 Fast-Write Cache Card (100%)(“Exchanging the Fast-Write CacheCard” on page 23)Description: A Fast-Write Cache card has faile

SRN FRU List Problem42525 None Description: The wrong Fast-Write Cache Card has beendetected by a fast-write disk drive that contains unsynchronizedda

SRN FRU List Problem44PAA Device (100%)(“Exchanging Disk Drives” on page 19).Description: An SSA device has a ‘Failed’ status.Action: If the SSA servi

SRN FRU List Problem49700 None Description: The parity for the array is not complete.Action: Go to “MAP 2010: START” on page 2010-1.50000 SSA adapter

Software and Microcode ErrorsSome SRNs indicate that a problem might have been caused by a software error or bya microcode error. If you have one of t

The procedure, using the RSM configurator, for removing the Fast-Write function from aresource when advised to do this is as follows:1. Start the RSM

14 IBM SerialRAID Adapter Maintenance Information

SSA Link ErrorsSSA link errors can be caused by a number reasons, for example if: Power is removed from an SSA device An SSA device is failing An S

Example 2This link is between two disk drives that are in the same subsystem. It has five parts.InternalConnectionDummyDiskDriveDiskDrive 1DiskDrive 2

If you need more information about the lights, see: For adapter lights, “Introducing the IBM SerialRAID Adapter” on page 1 in thisbook. For other li

To help locate these disk drives, select the disk drive, and press F9 (FlashOn). TheCheck light on the selected disk drive flashes. This action does n

Removing and Replacing FRUsExchanging Disk DrivesWhen a maintenance procedure requires you to replace a faulty disk drive with a newone, first check w

8. Repeat the procedure given above for any other disk drive that you are changing.9. If necessary, convert the newly-installed disk drive into a free

Exchanging an Array Disk Using the DOS Configurator1. Start the DOS Configurator.2. From the Main Menu, select SSA Adapter List, then select the requi

IBMIBM PC ServersIBM SerialRAID Adapter for PC Servers Hardware MaintenanceManual Supplement October 1998 Use this supplement with theHardware Mainten

The array disk drive is logically removed from the array, returned to the list of FreeResources and replaced by the selected Free Resource.9. If you n

Installing a DRAM1. Ensure that the DRAM to be installed is the correct type.2. Insert the DRAM into the keyed socket.3. Press the DRAM into the socke

1Figure 1. The SSA Fast-Write Card Installed on an IBM SerialRAID Adapter4. Refer to Figure 2.24 IBM SerialRAID Adapter Maintenance Information

112Figure 2. Releasing the Fast-Write Cache Card5. Remove the pin .2/ and the collar .1/ from the Fast-Write Cache card.6. Referring to Figure 3, pu

1Figure 3. Removing the Fast-Write Cache CardInstalling the Cache Card Attention Adapter cards contain parts that are electrostatic-discharge (ESD)

1Figure 4. Installing the Fast Write Cache Card onto a IBM SerialRAID Adapter.2. Orient the Fast-Write Cache card as shown in the diagram, and place

12Figure 5. Installing the Collar and Pin of the Fast-Write Cache Card5. Hold the collar .2/ so that its split end is downward.6. Install the collar

Service Aids and Other UtilitiesA number of service aids and utilities are available with the DOS Configurator to assistin maintenance tasks. These in

à@ð┌───────────────────────────────────────────────────────────────────────┐│ISSACFG SSA Configurator and Service Aids yymmdd DOS Version│└───────────

Service ModeA disk drive must be placed in Service Mode before it can be removed from the SSAloop and maintenance performed on it. When Service Mode

Note Before using this information and the product it supports, be sure to read the general information under “Notices”in the product documentation.

à@ð┌───────────────────────────────────────────────────────────────────────┐│ISSACFG SSA Configurator and Service Aids yymmdd DOS Version │└──────────

5. To reset Service Mode, press Esc (exit from the Disk Service Aids window).Note: A disk must be in one of the states: Free Resource, New Resource o

Format DiskAttention: Formatting a disk drive destroys all the data on that disk drive. Use thisfunction only when instructed to do so by the service

à@ð┌───────────────────────────────────────────────────────────────┐│ Confirmation │├───────────────────────────────────────────────────────────────┤

à@ð┌───────────────────────────────────────────────────────────────────────┐│ISSACFG SSA Configurator and Service Aids yymmdd DOS Version │└──────────

The Identify FunctionThis service aid enables you to determine the position of a particular disk drive that youwant to identify, but do not want to re

To install the latest version of the adapter microcode, follow the same instructions asfor disk microcode except that the download tool to use is ISSA

The Event/Error LoggerThe adapter software includes an Event/Error Logger. This is automatically loaded intothe system during the installation of the

40 IBM SerialRAID Adapter Maintenance Information

Maintenance TasksThis section describes a number of tasks called from the MAPs during maintenance ofthe IBM SerialRAID Adapter that involve running t

ContentsAbout This Supplement ... vHow This Book Is Organized ... vRelated Publications . .

Using the RSM Configurator:1. Start the RSM Configurator.The opening page to be displayed is the adapter list.2. From the adapter list, select the app

Deleting a Resource from the System Resource ListNote: Only resources that are listed in the system resource list are configured whenyou next boot th

must be deleted manually. This option allows you to list the names of such arrays, andto delete the records of those arrays.Note: Only 32 NVRAM entri

6. Press F8 (Modify Attributes).The screen that is displayed allows you to modify the attributes for the array.When you press Enter, the cursor moves

5. When you have selected all the disk drives required, create the array by pressingEsc and follow the prompt to confirm the creation of the array.The

Attaching a Resource to the System1. Start the DOS Configurator and select SSA Adapter List from the main menu.2. Select the appropriate adapter, then

48 IBM SerialRAID Adapter Maintenance Information

Maintenance Analysis Procedures (MAPs)The maintenance analysis procedures (MAPs) describe how to analyze a failure thathas occurred in an SSA loop.Int

Notes50 IBM SerialRAID Adapter Maintenance Information

MAP 2010: STARTThis MAP is the entry point to the MAPs for the IBM SerialRAID Adapter If you are notfamiliar with these MAPs, read “Introduction to U

The Identify Function ... 37To Identify with the DOS Configurator ... 37To Identify With the RSM Conf

MAP 2010 (continued)005 (continued)If no SRN is produced, go to “MAP 2410: SSA Repair Verification” onpage 2410-1.006Go to “Service Request Numbers (

015Go to “MAP 2324: SSA RAID” on page 2324-1. MAPs 2010-3

Notes2010-4 IBM SerialRAID Adapter Maintenance Information

MAP 2320: SSA LinkThis MAP helps you to isolate FRUs that are causing an SSA loop problem between adevice and the IBM SerialRAID Adapter, or between

MAP 2320 (continued) 007 (continued)– Select Disk Service Aids from the Adapter menu. The Disk Service Aids window isdisplayed:à@ð┌───────────────────

009Go to Step 010.010(From step 009)– Observe the Status column on the screen. If the status of any disk drive is ‘Power’,that disk drive has detected

MAP 2320 (continued)013(From step 011)– Observe the Status column on the screen. If the status of any disk drive is ‘Failed’,that disk drive is failin

016 (continued)(From step 014)– Observe the list of disk drives on the screen. A dotted line (-----) shows that a link inone of the loops is broken. I

Notes2320-6 IBM SerialRAID Adapter Maintenance Information

MAP 2323: SSA Intermittent Link ErrorThis MAP helps you to isolate FRUs that are causing an intermittent SSA link problem.You are here because you hav

About This SupplementThis book is intended for service representatives who maintain PC servers that use theIBM SerialRAID Adapter.How This Book Is Org

MAP 2323 (continued) 001 (continued) Adapter port 2 is identified as B1. Adapter port 3 is identified as B2.SRNs 21000 through 29000 include the ada

à@ð┌───────────────────────────────────────────────────────────────────────┐│ISSACFG SSA Configurator and Service Aids yymmdd DOS Version "└─────

MAP 2323 (continued)1. One of the two devices that are identified by the SRN (see “Exchanging DiskDrives” on page 19).2. The other of the two devices.

MAP 2324: SSA RAIDThis MAP helps you to solve problems that have occurred in SSA RAID arrays.Attention: It is not necessary to turn off the system un

MAP 2324 (continued)001 (continued)(From steps 009, 077, and 080)You have been sent to this step either from another step in this MAP, or because youh

009 (continued)– Solve the problems that caused the SRN.Return to Step 001 on page 2324-2.010(From step 006)– Find your SRN in the following table, th

MAP 2324 (continued) 013 (continued)The status of the array changes to Good when the adapter can find all the member diskdrives of the array.014(From

017 (continued)– Run the Certify service aid (see “Certify Disk” on page 35) to all the disk drives thatare listed as rejected.Go to Step 072 on page

MAP 2324 (continued)022 (continued)– Using the DOS Configurator and Service Aids Utility, select the appropriate adapter,then from the adapter menu se

027 (continued)– Run the Format service aid (see “Format Disk” on page 34) to the disk drive.– Run the Certify service aid again to the disk drive.Go

Related PublicationsOther manuals that you might find useful are:IBM SerialRAID Adapter: Installation and User’s Guide, S33-3283-00IBM SerialRAID A

MAP 2324 (continued)033 (continued)– Run nonconcurrent diagnostics to all the disk drives that are listed as rejected.– Run the Certify service aid (s

038 (continued)DOES ANY SSA DISK DRIVE HAVE ITS CHECK LIGHT ON?Yes No039The disk drive might have been removed from the subsystem.– Reinstall the rem

MAP 2324 (continued) 043 (continued)– Run the Certify service aid (see “Certify Disk” on page 35) to all the disk drives thatare listed as rejected.If

048 (continued)– Using the SSA Configurator and Service Aids Utility, select the adapter against whichSRN 49500 was logged.– Select Spare Disk. No sp

MAP 2324 (continued)051 (continued)– Start the DOS Configurator.– From the Main menu, select SSA Adapter List.– Select the required adapter from the S

057 (continued)DOES ANY ARRAY HAVE ONE OR MORE UNBUILT PARITY STRIDES, OR ONEOR MORE UNBUILT COMPONENT STRIDES?Yes No058The error might have occurre

MAP 2324 (continued)062 (continued)– Exchange the failing disk drive for a new one (see “Exchanging Disk Drives” onpage 19).Go to Step 090 on page 23

RAID CheckoutYou are now starting the RAID checkout procedure069(From MAP 2410 step 006 on page 2410-2)(From steps 008, 026, 029, 064, and 067)– Usin

MAP 2324 (continued) 074 (continued)Go to Step 090 on page 2324-18 to add the disk drive to the group of disk drives thatare available for use by the

080Go to Step 001 on page 2324-2.081(From step 079)HAVE DISK DRIVES BEEN GOING INTO THE REJECTED STATE WITH NO OTHERFAILURE INDICATIONS?Yes No082Go t

Introducing the IBM SerialRAID AdapterThe IBM SerialRAID Adapter is a Peripheral Component Interconnect (PCI) adapter thatserves as the interface betw

MAP 2324 (continued)087 (continued)WAS SRN 49100 LOGGED, BUT NO ERROR FOUND, WHEN CONCURRENTDIAGNOSTICS WERE RUN?Yes No088You have solved all the arr

092 (continued)– Do the procedure described in “Converting a New Resource to a Free Resource” onpage 41.– Change the new disk drive to a free resourc

Notes2324-20 IBM SerialRAID Adapter Maintenance Information

MAP 2410: SSA Repair VerificationThis MAP helps you to verify a repair after a FRU has been exchanged for a new one.Attention: Unless the system unit

MAP 2410 (continued) 006 (continued)2. If you have just exchanged a disk drive or an SSA RAID Adapter, you must usethe configurator to restore the dev

IBMPart Number: 09L5504Printed in the United Kingdomð9L55ð4SY33-ð193-ðð