IBM CISCO R2E2 Manuale Utente Scaricare il pdf (Pagina 21)

Chapter 3: Supported Reports and KPIs

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 17

• Cluster Total Hours of Traffic

• ClusterNbPacketsSent

• ClusterTotalCall

Charts

• TollBypass vs Normal Ougoing PSTN Calls

• Company vs External Calls

Cluster Quality Resource

KPIs

• ClusterNbPacketsLost

• MLQK

• ClusterLatency

• ClusterJitter

• Cluster Total Number of Normal Call Clearing

• ClusterDropCall

• ClusterSuccessfulCall

• ClusterUnsuccessfulCall

Charts

• Successful vs Unsuccessful Calls

• Drop calls vs Normal call clearing

Cluster Call Distribution Resource

KPIs

• Cluster Total Number of Outgoing External Calls (Nb)

• ClusterLongDistanceCall

• ClusterInternationalCall

• ClusterLocalCall

• Cluster Total Number of External Calls (Nb)

• ClusterInternalCall

• ClusterIncomingCall

Charts

• Types of Calls Distribution

• Incoming vs Outgoing Calls Ratio

Cluster Call Distribution Group

KPIs

• Cluster Total Number of Outgoing External Calls (Nb)

• ClusterLongDistanceCall

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IBM CISCO R2E2 Manuale Utente Pagina 21