IBM THINKPAD A22 Manuale Utente

ThinkPad®A22Service and Troubleshooting Guide򔻐򗗠򙳰

viii ThinkPad®A22 Service and Troubleshooting Guide

Chapter 1. Overview of your new ThinkPad computerYour ThinkPad at a glance ...2Features...3Specifications ...5Caring for your

Your ThinkPad at a glanceFront viewRear view

FeaturesProcessorv Intel®Pentium®III processorMemoryv Built-in: Up to 128MB, depending on the modelv Maximum: 512 MBStorage devicev 2.5-inch hard disk

Diskette driveTo get the best performance from your diskette drives, use high-qualitydiskettes (such as IBM diskettes) that meet or exceed the followi

SpecificationsSizev 15.0-inch display model:– Width: 329 mm (13.0 in.)– Depth: 267.5 mm (10.5 in.)– Height: 38.1 mm (1.5 in.) to 44.7 mm (1.8 in.)v 14

Electrical (ac adapter)v Sin-wave input at 50 to 60 Hzv Input rating of the ac adapter: 100-240 V ac, 50 to 60 HzLithium-ion battery packv A22p model:

Caring for your ThinkPad computerThough your computer is designed to function reliably in normal workenvironments, you need to use common sense in han

v Use a quality carrying case that provides adequate cushion and protection.Do not pack your computer in a tightly packed suitcase or bag.Handle stora

v Do not modify or tape the latches to keep the display open or closed.v Take care not to turn your computer over while the ac adapter is pluggedin. T

Caring for your ThinkPad computer10ThinkPad®A22 Service and Troubleshooting Guide

Chapter 2. Solving computer problemsDiagnosing problems ...12Troubleshooting...13Error messages ...13Errors without messages ...

Diagnosing problemsIf you have a problem with your computer, you can test it by usingPC-Doctor®for Windows®. To run PC-Doctor for Windows, do as follo

TroubleshootingIf you do not find your problem here, refer to access ThinkPad, your on-boardhelp system. Open Access ThinkPad by pressing the ThinkPad

Message Solution021x: Keyboard error Make sure that no object is placed on the keyboard or on the externalkeyboard, if you have one. Turn off the comp

Message Solution02F5: DMA test failed Have the computer serviced.02F6: Software NMIfailedHave the computer serviced.02F7: Fail-safe timer NMIfailedHav

Message SolutionEMM386 Not Installed—Unable to Set PageFrame Base Address.Edit C:\CONFIG.SYS and change a line fromdevice=C:\WINDOWS\EMM386.EXE RAMtod

v Contact your network administrator.If you are not using Ethernet:v Make sure that Alert on LAN™2 is disabled in the IBM BIOS Setup Utility.If the sc

Keyboard problemsProblem: The cursor does not move after the computer returns from one ofthe power management modes.Solution: Make sure you followed t

If these connections are correct, disconnect the keyboard/mouse cable fromthe computer and make sure that the keyboard operates properly. If thebuilt-

ThinkPad®A22Service and Troubleshooting Guide򔻐򗗠򙳰

Solution: Check the mouse driver in Device Manager window, and make surethat the IBM PS/2 TrackPoint driver is installed.Standby or hibernation proble

Problem: When you are using the port replicator, resuming normal operationfrom hibernation or standby mode takes a long time.Solution: If the Ethernet

Problem: Your computer does not enter standby or hibernation mode.Solution: Check if any option has been selected to disable your computerfrom enterin

For Windows 98:1. Start the ThinkPad Configuration program.2. Click Power Management.3. Click the Hibernation tab.4. Click the Enable hibernation... b

Computer screen problemsProblem: The screen is blank.Solution: Press Fn+Home to make the screen brighter. If you still have theproblem persists, do th

Problem: Incorrect characters appear on the screen.Solution: Did you install the operating system or application programcorrectly? If they are install

Solution: The surge protector in the battery might be active. Turn off thecomputer for one minute to reset the protector; then turn on the computeraga

Other problemsProblem: The computer locks or does not accept any input.Solution: Your computer might lock when it enters standby mode during acommunic

Starting BIOS Setup UtilityYour computer provides a program, called IBM BIOS Setup Utility, thatenables you to select various setup parameters. The pa

Recover pre-installed softwareIf the data on your hard disk drive is damaged or accidentally erased, youcan restore the software that was shipped with

NoteBefore using this information and the product it supports, be sure to read the general information under“Appendix A. Important safety instructions

6. Restart the system by pressing Ctrl+Alt+Del or by turning the computeroff and then on again. Your computer will restart with the pre-installedopera

To create a Recovery Repair disketteThe Recovery Repair diskette is used to recover the prompt that is needed toaccess the Product Recovery program, i

Upgrading the hard disk driveYou can increase the storage capacity of your computer by replacing the harddisk drive with one of greater capacity. You

5. Remove the hard disk drive by pulling the cover away from thecomputer.6. Detach the cover from the hard disk drive.7. Attach the cover to a new har

Replacing the batteryTo replace the battery, do as follows:1. Turn off the computer, or enter hibernation mode. Then disconnect the acadapter and all

Chapter 3. Getting help and service from IBMGetting help and service ...36Getting help on the Web ...36Getting help by fax ...37Callin

Getting help and serviceIf you need help, service, technical assistance, or just want more informationabout IBM products, you will find a wide variety

Getting help by faxIf you have a touch-tone telephone and access to a fax machine, in the U.S.and Canada you can receive by fax marketing and technica

If possible, be near your computer when you make your call in case thetechnical assistance representative needs to help you resolve a computerproblem.

Country or region Language Telephone NumberHong Kong Cantonese 2825-6900Ireland English 01-815 9202Italy Italian 02-482 9202Japan Japanese 0120-887-87

Finding information with Access ThinkPadJoin an interactive community of ThinkPad users to access mobile resources, readtips and true stories, and sha

Getting help and service40ThinkPad®A22 Service and Troubleshooting Guide

Appendix A. Important safety instructionsDANGERElectric current from power, telephone, and communication cables is hazardous. Toavoid shock hazard, co

DANGERReduce the risk of fire and electric shock by always following basic safetyprecautions, including the following:v Do not use your computer in or

DANGERFollow the instruction below when installing or reconfiguring the Mini PCI option.To avoid shock hazard, disconnect all the cables and the ac ad

Use caution when installing or modifying telephone lines.Avoid using a telephone (other than a cordless type) during an electricalstorm. There may be

DANGEREmits visible and invisible laser radiation when open. Avoid direct eye exposure.Do not stare into the beam or view it directly with optical ins

46 ThinkPad®A22 Service and Troubleshooting Guide

Appendix B. Warranty StatementWarranty PeriodThe warranty period varies by machine type and country or region.Note:v Contact your place of purchase fo

you acquire the Machine. Nothing in this Statement of Limited Warrantyaffects any statutory rights of consumers that cannot be waived or limited bycon

Warranty ServiceTo obtain warranty service for a Machine, contact IBM or your reseller. If youdo not register your Machine with IBM, you may be requir

Whenever you have a question about your computer, or wish to view IBM®Web sites, simply press the ThinkPad button to open Access ThinkPad.Click one of

b. secure all programs, data, and funds contained in a Machine;c. provide IBM or your reseller with sufficient, free, and safe access toyour facilitie

Governing LawBoth you and IBM consent to the application of the laws of the country inwhich you acquired the Machine to govern, interpret, and enforce

Where IBM is in breach of a condition or warranty implied by the TradePractices Act 1974 or other similar legislation, IBM’s liability is limited to t

HONG KONG AND MACAUGoverning Law: The following replaces ″laws of the country in which you acquiredthe Machine″ in the first sentence:laws of Hong Kon

enforce all your and IBM’s rights, duties, and obligations arising from, orrelating in any manner to, the subject matter of this Agreement, withoutreg

service on that Machine in that country. Warranty service in Africa is availablewithin 50 kilometers of an IBM authorized service provider. You areres

The minimum warranty period for Machines is six months. In case IBM oryour reseller is unable to repair an IBM Machine, you can alternatively ask fora

Limitation of Liability: The following replaces items one and two of the firstparagraph of this Section:1. death or personal injury or physical damage

UNITED KINGDOMLimitation of Liability: The following replaces items 1 and 2 of the first paragraphof this Section:1. death or personal injury or physi

NoticesThis publication was developed for products and services offered in theU.S.A.IBM may not offer the products, services, or features discussed in

Some of the topics in your help system contain brief video clips that showyou how to perform certain tasks, such as replacing your battery, inserting

Web sites. The materials at those Web sites are not part of the materials forthis IBM product, and use of those Web sites is at your own risk.Electron

Industry Canada Class B Emission Compliance StatementThis Class B digital apparatus complies with Canadian ICES-003.Avis de conformité à la réglementa

3. The REN is useful to determine the quantity of devices you may connectto your telephone line and still have those devices ring when your numberis c

Industry Canada requirementsNoticeThe Industry Canada label identifies certified equipment. This certificationmeans that the equipment meets certain t

Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de leraccorder aux installations de l’entreprise locale de télécommunicat

the product by Telecom, nor does it provide any sort of warranty. Aboveall, it provides no assurance that any item will work correctly in allrespects

Notice for European Union countriesHereby Ambit declares that this ″J07M041.00″ modem is in conformity withthe essential requirements and other releva

TrademarksThe following terms are trademarks of the IBM Corporation in the UnitedStates or other countries or both:IBM ThinkPadAlert on LAN TrackPoint

68 ThinkPad®A22 Service and Troubleshooting Guide

IndexAAccess ThinkPad iiiBbatteryproblems 25BIOS Setup 28Ccarrying the computer 7cleaning the computer 9computer display problems 24configurationsetup

vi ThinkPad®A22 Service and Troubleshooting Guide

70 ThinkPad®A22 Service and Troubleshooting Guide

򔻐򗗠򙳰Part Number: 27P2172(1P) P/N: 27P2172

ContentsFinding information with Access ThinkPad iiiChapter 1. Overview of your new ThinkPadcomputer ....1Your ThinkPad at a glance ...2F